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Returns and Refunds

1- About Warranty Repairs:
Not all items available on Petsprof.com are covered by warranty. If applicable, warranty related information would be displayed against Seller Note on the product details page.
Returning a Product
To return a product you have purchased:
1. Log in to your Petsprof.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on My Orders from the drop-down menu.
4. Locate the order you want to return.
5. Click on Return Item against the product you want to return.
6. Select the checkbox against the product you wish to return, choose the reason for the return from drop-down menu, and add notes in the box stating the reason for the return and click on Complete Return.
* Note: Ensure to provide as much information as possible before completing the return as the product you return will be assessed and validated for a refund, before it is accepted for a refund. If the stated issue is not found in the product you return, the product will be sent back to you and your claim for a refund will be rejected.

2- How will I Get My Refund?
Your method of refund depends on the payment method you used when you purchased the item:
1. For credit card purchases, the payment will be refunded back to the same credit card used.
2. For cash on delivery purchases, the customer is eligible for cash refund within 10 days and after the 10 days if the customer was unreachable the money will be refund via voucher and the customer can’t request to take it in cash anymore

3- Cancelling Return Request:
If, following your request to return an item, you change your mind and wish to cancel your return request, You can call our Customer Support and we will instruct the courier to terminate the collection from you and reverse the status of your order.