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Shipping and Delivery

We deliver all across the country. 
Shipping fees depend on the total quantity of items, weight and shipping speed selected. Therefore, there are no flat shipping charges. The best way to find out the shipping charge applicable to your order is to try placing an order. The last page of the checkout process will provide you with the exact shipping cost. An additional amount of EGP10 will be charged per shipment if you choose to pay using the Cash on Delivery payment method for your order.
To determine the applicable shipping rate for items in your Shopping Cart:
1. Select Proceed to Checkout.
2. Select or add your shipping address.
3. Select Continue.
4. Select a payment method.
* Note: The total shipping cost & cash on delivery fees (if applicable) will be listed under the Order Summary displayed on the right-hand side of the page.

Tracking Your Shipment:

Tracking your shipment is very easy on Petsprof.com. You can use the link sent to you via SMS on your registered mobile phone number or on your registered email address to track where your order currently is. Additionally, you can also login to your Petsprof.com account to track your orders as follows:
1. Log in to Petsprof.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on My Order from the drop down menu.
4. The screen will show you the orders placed already.
5. Locate your order on the screen.
6.Click on Track Shipment against the shipment you want to know the status of.

1- Managing Shipping Addresses:
You can manage your shipping addresses easily from your Petsprof.com account. To add a 
new shipping address or update an existing one, follow the following steps:
1. Log in to your Petsprof.com account using your registered email address and password.
2. Click on your name displayed on the top right-hand corner of the page.
3. Click on the My Addresses option from the drop-down menu.

2- SHIPPING ADDRESS
1. To add a new shipping address, click on Create A New Address, pin the location by entering the delivery area in the Map Location field and select the closest location from the displayed options, fill in the remaining fields manually and click Save
2. To update an existing shipping address, click on Edit against the address, update the desired information and click Save
Note: When a new mobile phone number is added to your account while creating a new shipping address or editing an address, you will be prompted to send a verification SMS to the new mobile phone number. To verify the mobile phone number, click on Send Verification SMS, enter the verification code received and click Verify.